Policies
Shipping
We will make every effort to ship the same business day if you complete your purchase by 3:00PM Eastern Time.
All others will ship the next business day.
Custom made items may require more time to ship.
We currently ship worldwide via DHL Express.
All international shipments are thoroughly inspected to assure perfect product fulfillment.
The buyer is responsible for all duties and taxes.
These will not be marked as a gift.
We combine shipping to save on your shipping cost if you purchase multiple items from us.
Returns & Exchanges
Unless otherwise specified in the item listing on our website, on the
receipt or packing slip, or in the following terms, DBElectrical
will accept qualified and conforming products for exchange or refund
within 14 days of the original purchase date.
All returned products will be thoroughly inspected and a determination
will be made if eligibility and conforming requirements are met. Products must be free from damage of any type, including, but not
limited to dents, scratches, cracks, abuse, defacement or indication of
removed screws/fasteners or seals. If a non-conforming product is accepted for return DB Electrical reserves the right to charge a restocking fee up to 25%
at DB Electrical's sole discretion. Return processing may take up to 5
business days from the time your product is received.
For your protection, we recommend that you insure your return and use a
traceable carrier that can provide you with delivery confirmation. DB Electircal shall not be responsible for items returned that are
lost or damaged in transit. Postage and handling charges, both to and
from our warehouse will be paid by the customer, and are non-refundable.
At our discretion, DB Electrical may reimburse shipping charges
related to the return or exchange of defective products inside the U.S.
only.
In the event that the product you are returning does
NOT meet the requirements described in this document, we will photograph
the merchandise and packaging, and prepare a detailed summary of our
determination as to why the return was denied, the product(s) will be
deemed not eligible for return and will be returned to you. If DB Electrical, at our sole discretion, decides to accept a
non-qualified item for return, a restocking fee of up to 25% will be
assessed.
Custom Made Items Returns
Custom made items such as powder coated and high output units cannot be refunded unless unit is returned in 'like New' condition. All custom made items are subject to a 25% restocking fee regardless of condition of unit. If a returned unit is received by DB Electrical and the unit is not deemed 'like New' , DB Electrical will offer to repair the unit and ship the unit back to the customer at said customer's expense.
Warranty
All of our products are covered by our famous one year warranty from date of purchase.
If you have a problem, we will take every step to assist you.
